Support
Need help with VAY? Find answers below or reach out to our team.
Frequently Asked Questions
How do I delete my account?
Open VAY, go to Settings → Delete Account and confirm. All your data will be removed immediately from your device and from our servers within 30 days. You can also email delete@vay.foundation with your username. See our Account Deletion page for full details.
How do I manage or cancel my subscription?
Go to your device's Settings → Apple ID → Subscriptions, find VAY, and choose your desired option. You can also manage subscriptions through the App Store. Your access continues until the end of the current billing period after cancellation. Refunds are handled by Apple per their refund policy.
What is Panic PIN and how does it work?
Panic PIN is a security feature for Business and First tier users. You set a secondary PIN that, when entered instead of your normal PIN, activates a decoy mode. This allows you to protect your private conversations in high-pressure situations. Set it up in Settings → Security → Panic PIN.
I'm experiencing poor call quality. What can I do?
Check your network connection — VAY works best on Wi-Fi or a strong cellular signal. Pilot monitors your call quality in real time; look for alerts in the Pilot feed for specific diagnostics. Try switching between Wi-Fi and cellular if one network is unstable. If the issue persists, report it via Settings → Report Issue so we can investigate with diagnostic data from Pilot.
How does end-to-end encryption work in VAY?
VAY uses SFrame end-to-end encryption for all calls and messages (Free tier and above). Encryption keys are generated and stored only on your device — VAY servers relay encrypted data but cannot decrypt it. This means no one, including VAY, can read your messages or listen to your calls.
How do I verify encryption with my contact? (SAS code)
During a call, both you and your contact will see a Safety Number (SAS code). Compare this code verbally with your contact — if the codes match, your call is securely encrypted end-to-end. This verification protects against interception attacks.
How do I change the app language?
VAY supports English, Russian, and Uzbek (Latin and Cyrillic scripts). To change the language, go to Settings → Language and select your preference. VAY follows your device language by default.
Can I export my data?
You have the right to request a copy of your personal data under GDPR and CCPA. Contact privacy@vay.foundation to request a data export. Note that message content is encrypted end-to-end and stored only on your device — we cannot export message content as we do not have access to it.
What does Pilot monitor?
Pilot is VAY's built-in observer that monitors network quality, call stability, message delivery, and app health. Pilot helps you understand your connectivity environment and alerts you to issues. Pilot never reads your messages or listens to your calls — it only monitors technical metrics.
What is a Secured account and CodeWord?
A Secured account adds account recovery via a CodeWord — a secret phrase you choose that allows you to recover your account on a new device. Your CodeWord is never sent to VAY servers and cannot be recovered if lost. Treat it like a master password.
Contact Us
Get in Touch
General Support
support@vay.foundationPrivacy Inquiries
privacy@vay.foundationAccount Deletion
delete@vay.foundationBug Reports
Report issues directly from the app: Settings → Report Issue. This includes diagnostic data from Pilot to help us investigate faster.
Response Times
Free & Guest Users
Within 24 hours
Business Tier
Within 12 hours (priority support)
First Tier
Within 4 hours (highest priority)
System Requirements
Platform
iOS (iPhone)
Minimum iOS Version
iOS 26 or later
Network
Wi-Fi or cellular data connection required for calls and messaging
Languages
English, Russian, Uzbek (Latin & Cyrillic)
Legal & Policies
Privacy Policy
How we handle and protect your data
Terms of Service
Rules governing use of VAY
Account Deletion
How to delete your account and data
Last updated: April 2026